Questions about products and orders

How can I search for a specific product in the store? To search for a product, please use the search module located at the top of the website. Enter the information you are looking for, and if it is found on the site, a list of compatible results will be displayed.

I am a legal entity (company). Can I buy? Yes, Lady-Line (lady-line.ro) honors orders from legal entities. To receive a fiscal invoice with the company details, please enter the required data during registration or during the checkout process.

What should I do if I want the delivery to be made to an address other than the one specified in my client account? In this situation, during the checkout process, you will have the option to enter the information corresponding to the desired delivery address.

Client account management

I forgot my account password. What should I do? If you do not remember your account password, please use the "Recover forgotten password" option, available on the Login page.

How do I change the data in my account? To modify the data in your client account, please log in and then access the "Update account" option, available in the "My Account" section.

Do I need to have an account to be able to buy? To make purchases on this site, it is necessary to create a user account. This can also be created after you have added the desired products to the Shopping Cart.

Can I modify an order already placed? If you wish to modify an order, please contact us using the contact form on the website. Please also specify the Order ID, which you can find in the "Order History" section.

Can I find information about previous orders? You can consult the history of orders placed on the site by accessing the "Order History" section.

General questions

I want to purchase a product that is out of stock. What should I do? For more information regarding product availability, please contact us using the contact form on the website.

I want to obtain additional information that is not found on the site. What should I do? In this case, please contact us using the contact form.